Iranian Rehabilitation Journal
مجله انگلیسی زبان توانبخشی
Iranian Rehabilitation Journal
Medical Sciences
http://irj.uswr.ac.ir
18
agent2
17353602
17353610
10.29252/nrip.irj
en
jalali
1393
9
1
gregorian
2014
12
1
12
4
online
1
fulltext
en
Satisfaction and Related Factors among the Service Users of Private Rehabilitation Centers
پژوهشي
Original Research Articles
<p style="text-align: justify;"><strong>Objectives:</strong> The aim of present study was determining the level of satisfaction and its relative factors among parents of mentally retarded children using the services of private rehabilitation centers.</p>
<p style="text-align: justify;"><strong>Methods:</strong> This was a descriptive-analytical study that was conducted on parents of 150 mentally retarded children, who were selected by quota sampling from eight private rehabilitation centers in Tehran. Questionnaires were used to collect data, and correlation tests, independent t-test, and one-way analysis of variance were utilized to analyze data.</p>
<p style="text-align: justify;"><strong>Results:</strong> Upon the results, overall 88% of participants expressed their satisfaction. The major related factors were the behavior of managers and employees, receiving training for follow-up rehabilitation and education programs for the child at home, and the child's progress. The factors related to dissatisfaction included nutrition services, physical condition of the center and lack of parental participation in decision- making on matters related to the child. A significant relationship was found between parental satisfaction and family size, father's job, and the number of other disabled people in the family.</p>
<p style="text-align: justify;"><strong>Discussion:</strong> According to the findings, it seems that patient satisfaction is also affected by the behavioral aspects of care, in addition to the technical aspects. Considering the humans’ need for respect and compassion and the sense of being valuable, this finding could be anticipated. The managers of private rehabilitation centers, for attracting and retain clients, need to pay attention to the factors which have impact on service users’ satisfaction.</p>
Satisfaction, Mentally retarded children, Parents, Rehabilitation centers, Disability
35
42
http://irj.uswr.ac.ir/browse.php?a_code=A-10-351-1&slc_lang=en&sid=1
Shahrzad
Pakjouei
sh_pakjouei@yahoo.com
1800319475328460010524
1800319475328460010524
No
Pediatric Neurorehabilitation Research Center, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
Roshanak
Vameghi
R_vameghi@yahoo.com
1800319475328460010525
1800319475328460010525
No
Pediatric Neurorehabilitation Research Center, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
Masumeh
Dejman
Dejman.masoumeh@gmail.com
1800319475328460010526
1800319475328460010526
No
Social Determinants of Health Research Center, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
Meroe
Vameghi
M_vameghi@yahoo.com
1800319475328460010527
1800319475328460010527
No
Social Welfare Management Research Center, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
Mohammad
Kamali
kamali.mo@iums.ac.ir
1800319475328460010528
1800319475328460010528
Yes
Rehabilitation Research Center, School of Rehabilitation Sciences, Iran University of Medical Sciences, Tehran, Iran.